QUALITY MANAGEMENT

Quality management is a continuous process that aims to create competitive advantage based on customer satisfaction. Reaching out to customers, understanding and satisfying their needs is a fundamental factor for a company's success or failure.

How can you achieve competitive advantage through quality?
There is no panacea, but the efforts, experience and mistakes of many peope and companies, have found their reflection in international regulations and standards like ISO9001 and EFQM. These standards are similar to a road map, that can be useful for the companies in their efforts to create high quality products, introduce effective management practices, and in the process of formation of customer- orientated firm culture.

ISO 9001:2000
ISO 9001:2000 is an international standard for quality in business and contains requirements to quality management system. The system is combination of interacting elements such as:

• adopted management practices – what, how and who did;
• formal and informal rules – documented procedures, instructions and tacit agreement between personnel;
• company culture

Its aims to enhance business processes management.

The Quality management system is based on proven concepts and principles, the most important of them are:

• adoption of process approach – the standard allows business processes in organization to be defined, planned and controlled.
• Decision making based on data analysis collected in the course of the functioning of business processes
• necessity for understanding and fulfillment of the clients` requirements, during all stages of realization of offered products and services

Quality Management becomes an aspect company management as a whole.

STARX and Quality Management Systems

• STARX has developed its own methodology for planning, development, implementation and maintenance of Quality Management Systems. Methodology is process-designed, and has been validated in practice for more than 15 projects.
• We create diagrams of the business processes controlled using the product ProcessModel. These diagrams allow easy understanding of processes, as opposed to procedures on paper.
• Created diagrams are published on the intranet server. This leads to limited or absolute absence of paper documents, and facilitates the system maintenance.
• Quality Management Systems created by STARX can be used as a first step for further modeling, analysis and optimization of business processes within the organization.